CS 750 Operator's Guide
Links on this page:   Using the CS 750 |  Special operating notes  |  Standard operation  |  Answering incoming calls  |  Using an answering machine
Using the CS 750 Page 1   Go to Page 2

In this section, there are special operating notes you should read before operating the CS 750. The section following these operating notes provides an overview of the CS 750 standard operation and instructions for answering and transferring your incoming calls.

Special operating notes (return to top)

Before operating the CS 750, be sure that you understand the following information concerning the telephone equipment that is used with the CS 750.

Fax CNG tones: Most faxes send audible beep tones called CNG (CalliNG) tones. This tone is a distinct beep that repeats every three (3) seconds.

 

Beep

    Beep

          Beep

Once a fax has dialed the destination fax number, it generates this tone while waiting for the receiving fax to answer.

Not all faxes transmit this tone when they place a call. Most, but not all faxes produce this tone through their auto-dial feature, speed-dial memory position, or by the operator pressing the fax machine's start button after the number is dialed.

For best results, callers should have your fax number programmed into their fax machine's "speed-dial" memory.

Standard operation (return to top)

When a call comes in and the CS 750 is connected to a single extension, all the phones (except the phones connected to the TAD/PHONE ports) ring one time. The CS 750 answers the call on this first ring, and then provides a ring-back tone to the caller, the intent of which is to make the switching process transparent to the caller. During the next four seconds the CS 750 listens for the following signals:

a CNG tone  (Beep)

an access code for the FAX port

an access code for the MODEM port

If the CS 750 detects any of these signals, it transfers the call to the FAX or MODEM port accordingly.

After 4 seconds, the call will be transferred to the PHONE and TAD ports if tones are not detected.

If the CS 750 transfers an unanswered call to the FAX port (after 6 rings), it will automatically reduce the number of rings to the telephones connected to the TAD or PHONE ports to 2 rings to ensure optimum connect time.

You can reset the CS 750 to 6 rings by performing any of the following steps:

  

Lift the receiver of any phone connected to the TAD or PHONE port and hang it up.

  

Answer a call from any phone before the call is transferred to the FAX port.

  

Place an outbound call from any phone connected on the line connected to the TAD or PHONE port.

NOTE: Extension phones not connected directly to the CS 750 will ring only 1 time.
Answering incoming calls (return to top)

You can answer incoming calls from an extension phone or from a phone device connected to the TAD or PHONE port. You can then conduct the call normally, for as long as you like.

1.

If, after answering a call, you hear silence on the line, the call is likely coming from a fax that does not produce a CNG tone. Simply transfer the call to the FAX port by entering  #11 from a tone phone or 3  from a rotary/pulse dialing phone. (Rotary/pulse dial transfers can only be performed from phones connected to the TAD or PHONE ports, unless the CS 750 is installed to maintain exclusion, see Installation Options for more information.)

2.

To transfer a voice call to the FAX port, press  #11 from a tone phone or 3  from a rotary/pulse dialing phone.

To transfer calls to the MODEM port, press  #22 from a tone phone or 4  from a rotary/pulse dialing phone.

If you answer a call from an extension phone, you can press #0 from a tone phone to transfer the call to the TAD and PHONE ports.

Answering calls with an answering machine (return to top)

If your answering machine answers a call from the TAD port, the caller can perform the following tasks:

  

record a voice message on the answering machine and/or

  

transfer their call to the FAX or MODEM port

We recommend that you use your answering machine announcement message to provide callers with instructions for transferring their calls. Following is a sample announcement message that you may wish to use:

" * Hello, this is ________. If you wish to send a fax, press #11 on your tone phone, or leave a message at the tone."

NOTE: Callers cannot transfer a call to the FAX or MODEM port from a pulse dialing fax.
NOTE: Fax calls that do not produce a CNG tone will transfer to your answering machine. To allow the CS 750 to transfer these calls to the FAX port, program the CS 750 as follows.

To turn Automatic TAD transfer ON, perform the following steps:

1.

Take the phone in the PHONE port off-hook

2.

Press # * 13 * (three beeps) *

3.

Hang up the phone

With this feature turned ON, the CS 750 will monitor the line for 30 seconds after the answering machine answers a call. If the answering machine disconnects from the call during this time, the CS 750 automatically transfers the call to the FAX port. To accommodate these timing parameters, your outgoing message should be no less than 15 seconds, and no longer than 20 seconds in length. (Single cassette answering machines are not recommended for use with this feature due to timing limitations of these types of machines.)

Retrieving answering machine messages from a remote location (return to top)

To disable the CS 750 and retrieve your answering machine messages, follow these steps:

1.

Dial your phone number and wait for the CS 750 to answer the call.

2.

After the CS 750 answers the call, press * on your tone phone.

3.

Follow the remote retrieval procedures for your answering machine.

4.

After retrieving your messages, hang up. The CS 750 resets for the next call.

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