Command Communications, Inc. CS 7500 Operation

CS 7500 Operator's Guide

Using the CS 7500 Page 1 Go to Page 2 (return to top)

In this section, there are special operating notes you should read before operating the CS 7500. The section following these operating notes provides an overview of the CS 7500 standard operations and instructions for answering and transferring your incoming calls.

Special operating notes (return to top)

Before operating the CS 7500, be sure that you understand the following information concerning the telephone equipment that is used with the CS 7500.

Fax CNG tones: Most faxes send audible beep tones called CNG (CalliNG) tones. This tone is a distinct beep that repeats every three (3) seconds.

Beep

Once a fax has dialed the destination fax number, it generates this tone while waiting for the receiving fax to answer.

Not all faxes transmit this tone when they place a call. Most, but not all faxes produce this tone through their auto-dial feature, speed-dial memory position, or by the operator pressing the fax machine's start button after the number is dialed.

For best results, callers should have your fax number programmed into their fax machine's "speed-dial" memory.

Standard 1-line operations (return to top)

The CS 7500 has 2 modes of operation for 1-line use, OFFICE mode and HOME mode. The factory setting is in the OFFICE mode.

OFFICE mode operation

When a call comes in, the CS 7500 answers the call on the first ring (second ring if Caller ID is turned ON). During the next four seconds the CS 7500 listens for the following signals:

a CNG tone (Beep)

an access code for the FAX port

an access code for the MODEM port

If the CS 7500 detects any of these signals, it transfers the call to the FAX or MODEM port accordingly.

After 4 seconds, the call will be transferred to the PHONE and TAD ports if tones are not detected.

If the CS 7500 transfers an unanswered call to the FAX port, it will automatically reduce the number of rings to the telephones connected to the TAD or PHONE ports to 2 rings to ensure optimum connect time.

The CS 7500 will reset the ring count to 6 rings after 10 minutes of inactivity on the FAX port. You can also manually reset the CS 7500 to 6 rings by performing any of the following steps:

Lift the receiver of any phone device on the line connected to the CS 7500 and hang it up.

Answer a call from any phone before the call is transferred to the FAX port.

Place an outbound call from any phone connected on the line connected to the CS 7500.

HOME mode operation

When a call comes in, all the phones begin to ring (including extension phones, and phones connected to the PHONE and TAD ports). The CS 7500 allows 6 rings to the telephones before it automatically transfers the call to the FAX port. If you or your answering machine answer the call before this transfer occurs, the CS 7500 listens for the following signals:

a CNG tone (Beep)

an access code for the FAX port

an access code for the MODEM port

If the CS 7500 detects any of these signals, it transfers the call to the FAX or MODEM port accordingly.

If the CS 7500 transfers an unanswered call to the FAX port, it will automatically reduce the number of rings to your telephones to 2 rings to ensure optimum connect time.

The CS 7500 will reset the ring count to 6 rings after 10 minutes of inactivity on the FAX port. You can also manually reset the CS 7500 to 6 rings by performing any of the following steps:

Lift the receiver of any phone device on the line connected to the CS 7500 and hang it up.

Answer a call from any phone before the call is transferred to the FAX port.

Place an outbound call from any phone connected on the line connected to the CS 7500.

The default operating mode for the CS 7500 is the OFFICE mode.

To return the CS 7500 to the OFFICE mode, perform the following steps:

1.	Take the phone in the PHONE port off-hook

2.	Press # * 210 * (three beeps) 402 * (three beeps) *

3.	Hang up the phone

To operate the CS 7500 in the HOME mode, perform the following steps:

1.	Take the phone in the PHONE port off-hook

2.	Press # * 211 * (three beeps) 401 * (three beeps) *

3.	Hang up the phone

NOTE: Extension phones not connected directly to the CS 7500 will ring only 1 time if the CS 7500 is in the OFFICE mode (2 times if Caller ID is turned ON). In the HOME mode, all phones will ring up to 6 times (factory setting).

Standard 2-line operations (return to top)

The CS 7500 has many configurations, one of which should accommodate your requirements. The 2-line set up described in these instructions should meet the needs of most home offices. If this set-up does not meet the needs for your application, contact Customer Service for programming alternatives.

To set the CS 7500 for 2-line operation, perform the following steps:

1.	Take the phone (a 2-line phone) in the PHONE port off-hook

2.	Press # * 220 * (three beeps) *

3.	Hang up the phone

To return the CS 7500 to 1-line operation, see "Standard 1-line operations." When properly programmed, the CS 7500 will receive calls from both line 1 and line 2.

NOTE: If you activate 2-line operation, all subsequent programming changes must be performed from line 2 of your 2-line phone. (Until 1-line operation is restored.)

Line 1 operation (voice)

During an incoming call, the CS 7500 will wait for you or your answering machine to answer. It will not answer line 1 in this application.

When the call is answered, the CS 7500 will listen for a fax CNG tone (for10 seconds) to transfer the call to the FAX port. Any time during the call, the CS 7500 will allow you to tone transfer calls to the FAX or MODEM port. (See "Answering incoming calls" for more information about transferring calls.)

Line 2 operation (voice and data)

In this application, the CS 7500 will process calls on line 2 in the OFFICE mode as described in "Standard 1-line operations."

NOTE: Line 1 fax or modem transfers occur only if there is NO activity on line 2 when you or your answering machine answer line 1.

Answering incoming calls (return to top)

You can answer incoming calls from an extension phone or from a phone device connected to the TAD or PHONE port. You can then conduct the call normally, for as long as you like.

1.	If, after answering a call, you hear silence on the line, the call is likely coming from a fax that does not produce a CNG tone. Simply transfer the call to the FAX port by entering #11 from a tone phone or 3 from a rotary/pulse dialing phone.

2.	To transfer a voice call to the FAX port, press #11 from a tone phone or 3 from a rotary/pulse dialing phone.

To transfer calls to the MODEM port, press #22 from a tone phone or 4 from a rotary/pulse dialing phone. (Line 1 does not operate with rotary/pulse dialing if 2-line operation is activated.)

3.	In the HOME mode, if you hear a CNG tone or an access code for the FAX or MODEM port, after answering a call, simply hang up the phone.

NOTE: If the CS 7500 is in the OFFICE mode, you cannot perform rotary/pulse dialing transfers from extension phones not connected to the CS 7500.

Answering calls with an answering machine (return to top)

If your answering machine answers a call from the TAD port, the caller can perform the following tasks:

record a voice message on the answering machine and/or

transfer their call to the FAX or MODEM port

We recommend that you use your answering machine announcement message to provide callers with instructions for transferring their calls. Following is a sample announcement message that you may wish to use:

" * Hello, this is ________. If you wish to send a fax, press #11 on your tone phone, or leave a message at the tone. "

* If the CS 7500 is in the HOME mode, you should leave a four (4) second silent period at the beginning of the outgoing message you use on your answering machine.

NOTE: Callers cannot transfer a call to the FAX or MODEM port from a pulse dialing fax.

NOTE: Fax calls that do not produce a CNG tone will transfer to your answering machine. To allow the CS 7500 to transfer these calls to the FAX port, program the CS 7500 as follows.

To turn FAX transfer ON, perform the following steps:

1.	Take the phone in the PHONE port off-hook

2.	Press # * 11 * (three beeps) *

3.	Hang up the phone

To turn FAX transfer OFF, perform the following steps:

1.	Take the phone in the PHONE port off-hook

2.	Press # * 01 * (three beeps) *

3.	Hang up the phone

With this feature turned ON, the CS 7500 will monitor the line for 30 seconds after the answering machine answers a call. If the answering machine disconnects from the call during this time, the CS 7500 automatically transfers the call to the FAX port. To accommodate these timing parameters, your outgoing message should be no less than 15 seconds, and no longer than 20 seconds in length. (Single cassette answering machines are not recommended for use with this feature due to timing limitations of these types of machines.)

Retrieving answering machine messages from a remote location (return to top)

To disable the CS 7500 and retrieve your answering machine messages, follow these steps:

1.	Dial your phone number and wait for the answering machine to answer the call.

2.	After your answering machine answers the call, press * on your tone phone.

1.	Follow the remote retrieval procedures for your answering machine.

2.	After retrieving your messages, hang up. The CS 7500 resets for the next call.

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