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Troubleshooting
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Why are fax
calls being transferred to my telephone and/or answering machine? |
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The CS 3500 is a
semi-automatic line sharing device, therefore all calls are routed first to the TAD and
PHONE ports. When a device connected to one of these ports answers a call, the CS 3500
then listens for fax tones to transfer the call. If you answer a call and hear a fax tone,
keep the phone off-hook until your fax answers and then hang up. |
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Why can't I
receive faxes when I'm away from the CS 3500? (When an answering machine is connected to
the CS 3500.) |
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Check the following settings and procedures:
1. |
Instruct callers to press #99
to send a fax. |
2. |
Make sure you left 4 seconds
of recorded silence before recording the outgoing message you use on your answering
machine. |
3. |
Set your fax to answer on 1
ring. |
4. |
Set your answering machine to
answer on 2 rings. |
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Why don't fax
calls transfer to the fax when I answer the phone? |
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Some fax machines do not
produce fax tones, therefore, when you receive this type of call, press #99 on your tone
phone, and then hang up. |
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Why don't fax
calls transfer to the fax when my answering machine answers a call? |
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You may not have the 4 second
silence at the beginning of your answering machine announcement message. If you do,
contact Customer Service for more information. |
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The LED
doesn't light on the CS 3500, what should I do? |
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1. |
Check your power connection.
If power is connected properly, make sure that you are using a 12 volt AC power adapter. |
2. |
Verify that the phone line is
properly connected to the LINE IN port. |
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I don't have
dial tone with the phone(s) connected to the CS 3500, what should I do? |
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Check all of the phone line
connections and repair or replace any damaged cables. |
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