CS 3.0 Operator's Guide

Links on this page:  Operating Mode | Inbound and Outbound Calls | Distinctive Ring Service Compatibility Phone | Company Voice Mail | Call Waiting Alert Feature | Receiving Faxes While Online

Operating Mode (return to top)

The CS 3.0 has two modes of operation: Automatic Answer ON or Automatic Answer OFF. The factory setting is in the Automatic Answer ON.

To turn Automatic Answer OFF:
1) Take the phone in the Phone port off-hook
2) Press 21 (three beeps)
3) Hang up the phone

To turn Automatic Answer ON:
4) Take the phone in the Phone port off-hook
5)
Press 20 (three beeps)
6) Hang up the phone

Automatic Answer ON
The call is answered on the first ring (second ring if Caller ID is turned on). The CS 3.0 will listen for the following signals:

1) CNG (FAX Calling) beep tones
2) an access code for the Fax port
11
3) an access code for the Modem port
22

If the CS 3.0 detects any of these signals, it transfers the call to the Fax or Modem port. If no tones are detected, the call will be transferred to the Phone and Ans. M. ports.

When the CS 3.0 transfers an unanswered call to the Fax port, it will automatically reduce the number of rings to the Phone and Ans. M. ports to 2 rings to ensure optimum connect time on the next incoming call.

Automatic Answer OFF:
When receiving a call, all phones ring including devices connected to the Phone and Ans. M. ports. After 6 rings the call will transfer to the Fax port. If the incoming call is answered (by you or your answering machine), before the transfer occurs, the CS 3.0 will listen for the following signals:

1) CNG (FAX Calling) beep tones
2) an access code for the Fax port
11
3) an access code for the Modem port
22

When any of these signals are detected, the call transfers to the Fax or Modem port.

When the CS 3.0 transfers an unanswered call to the Fax port, it will automatically reduce the number of rings to the Phone and Ans. M. ports to 2 rings to ensure optimum connect time on the next incoming call.

After 10 minutes of inactivity on the Fax port, the CS 3.0 will reset the ring count to 6 rings. To reset the CS 3.0 to 6 rings perform one the following steps:

· Lift the receiver of any phone that’s on the same line as the CS 3.0 and hang it up or,
· Answer a call from any phone before the call is transferred to the Fax port or,
· Place an outbound call from any phone that’s on the same line as the CS 3.0.

The default operating mode for the CS 3.0 is Automatic Answer ON.

NOTE: Extension phones not connected directly to the CS 3.0 will ring only 1 time in Automatic Answer ON (2 times if Caller ID is turned ON). In Automatic Answer OFF, all phones ring up to 6 times (factory setting) or until you or your answering machine answers.

Inbound and Outbound Calls (return to top)
Answering Incoming Calls
An incoming call can be answered from an extension phone or from a phone device connected to either the Phone or Ans. M. port. You can then conduct the call normally, for as long as you like.
  1. If, after answering the call, you hear silence on the line, the call is likely coming from a fax that does not produce CNG beep tones. Simply transfer the call to the Fax port by entering 11 from your tone phone.
  2. To transfer a voice call to the Fax port, press 11 from a tone phone.
  3. To transfer a call to the Modem port, press 22 from a tone phone.
  4. With Automatic Answer OFF, when you answer a call from the phone connected to the Phone port and hear the CNG beep tones, wait for the CS 3.0 to start ringing the Fax port and then hang up. 

Answering Calls With An Answering Machine
When your answering machine answers a call from the Ans. M. port, the caller can:
· Record a voice message on the answering machine and/or
· Transfer their call to the Fax or Modem ports

This is a sample announcement that you may wish to use:

“Hello, this is _______________, please leave your message at the tone, or if you wish to send a fax, press
11 on your tone phone and press your fax start button.”

With Automatic Answer OFF, record four (4) seconds of silence before recording your outgoing message.

Automatic Answering Machine To Fax Transfer
Fax calls that do not produce CNG beep tones will transfer to your answering machine (factory setting). To allow the CS 3.0 to transfer these calls to the Fax port, program Automatic Answering Machine To Fax Transfer ON.

With this feature turned ON, the CS 3.0 will monitor the line for 30 seconds after the answering machine answers the call. If the answering machine disconnects from the call during this time, the CS 3.0 automatically transfers the call to the Fax port.

To accommodate these timing parameters, your outgoing message should be no less than 15 seconds, and no longer than 20 seconds in length. (Single cassette answering machines are not recommended for use with this feature due to timing limitations of these types of machines.)

Automatic answering machine to fax transfer ON:
1) Take the phone in the Phone port off-hook
2) Press
11 (three beeps)
3) Hang up the phone

Automatic answering machine to fax transfer OFF:

1) Take the phone in the Phone port off-hook
2) Press
01 (three beeps)
3) Hang up the phone

Retrieving Answering Machine Messages Remotely

  1. Dial your phone number and wait for the answering machine to answer the call.
  2. After your answering machine answers the call, press on your tone phone. This disables the CS 3.0 from recognizing additional tones or transfer codes for the duration of the call.
  3. Follow your remote retrieval procedures for your answering machine.
  4. After retrieving your messages, hang up. The CS 3.0 resets for the next call.

Placing An Outbound Call
You can place an outbound call from the Phone port. If another port is in use, you will hear a busy signal.

During an outbound call, you can also receive a fax from the called party. To transfer this call to your Fax port, any time during a conversation, press 11 from your tone phone.

To transfer this call to your Modem port, at any time during a conversation, press 22 from your tone phone.

(Picking up an extension phone not connected to the Ans. M. or Phone port during a data transmission may interrupt the call.)

Receiving Modem Calls
For remote access to the Modem port, instruct the caller to use the following dialing string in the modem’s software:

Phone number,22,22,22,22 (Automatic Answer ON)
Phone number,,,22,22,22,22 (Automatic Answer OFF)

For long distance remote access to the Modem port, instruct the caller to use the following dialing string in the modem’s software:

1 + phone number,,,22,22,22,22 (Automatic Answer ON)
1 + phone number,,,,,22,22,22,22 (Automatic Answer OFF)

The calling modem picks up its phone line and dials the phone number. Each comma (,) tells the modem to wait about two (2) seconds and then send the access code.

With Automatic Answer ON, the CS 3.0 will answer the call, detect the tones and transfer the call to the Modem port.

With Automatic Answer OFF, either you or your answering machine will answer the call. The CS 3.0 will detect the tones and transfer the call to the Modem port.

NOTE: Not all modem comma (,) commands delay dialing for a 2 second interval. See your modem Operators Guide and adjust the number of commas you use accordingly.

NOTE: With Automatic Answer OFF, the commas entered before the first 22 are set to your answering machine’s 2 ring answer. Use 3 additional commas for each ring that your answering machine is set to answer above 2 rings.

Distinctive Ring Service Compatibility (return to top)

If you add a second or third phone number to your single line, the CS 3.0 works smoothly to process calls without depending on access codes or transfer tones.

The phone company’s Distinctive Ring service is offered in most areas across the U.S. and is offered under various names, check with your local phone company for details.

The CS 3.0 will process the additional phone numbers (ring styles) as follows:

Standard ring - Phone and Ans. M. ports
Two-burst ring - - Fax port
Three-burst ring - - - Modem port

The factory setting for Distinctive Ring detection is OFF.

To turn Distinctive Ring detection ON:

1) Take the phone in the Phone port off-hook
2) Press
113 (three beeps)
3) Hang up the phone

To turn Distinctive Ring detection OFF:

1) Take the phone in the Phone port off-hook
2) Press
013 (three beeps)
3) Hang up the phone

Phone Company Voice Mail (return to top)
The CS 3.0 works with Voice Mail service provided by your telephone company. You must subscribe to Distinctive Ring Service (DRS) from your phone company. The second telephone number assigned to your phone line is used for the fax. 

This configuration lets your Voice Mail work normally and provides a telephone number for your fax. You need to turn Automatic Answer OFF and Distinctive Ring Service ON to work with Voice Mail. Refer to the Automatic Answer and Distinctive Ring Service sections of this manual for programming instructions.
Call Waiting Alert Feature (return to top)

This feature requires phone company Call Waiting or Call Waiting ID service. When this feature is ON (factory setting), the CS 3.0 allows you to receive phone and fax calls while you are on the Internet. 

Call Waiting Alert OFF:
1) Pick up phone in the Phone port
2)
Press 017 (three beeps)
3) Hang up the phone

Call Waiting Alert ON:
1) Pick up phone in the Phone port
2)
Press 117 (three beeps)
3) Hang up the phone

Most computers will disable Call Waiting (
70) on the outbound dialing string. Remove the 70 from your dialing string. We suggest setting the S10 register to 254 (see your modems instruction guide). The Call Waiting Alert feature cannot operate without Call Waiting or Call Waiting ID service from your phone company.

When the modem is online, the CS 3.0 will listen for the Call Waiting signal. If detected, the red Call Waiting Alert LED will flash and at the same time ring devices connected to the Phone and Ans. M. ports. 

No extension phones in the house will ring. When you answer the phone, the modem is placed on hold and you will be connected to the incoming call. You could have approximately 5-15 seconds for a quick conversation as the amount of time depends on your Internet Service Provider. When you hang up, the modem will re-connect to the Internet. If your conversation is too long, you will lose your connection. 

If you hear a fax tone when you answer the phone, or someone requests your fax, press
11 on your tone phone and the call will be transferred to the Fax port.

Modem tones use many frequencies, including the one used for Call Waiting. Occasionally, these modem tones are recognized as Call Waiting tones. In this case, the CS 3.0 rings the phone. Simply answer the call, and if no one is there, just hang up to continue your Internet session.

Call Waiting Caller ID
The CS 3.0 is set to listen for Call Waiting from the telephone company. If you have Call Waiting Caller ID on your line, set the CS 3.0 as follows:

1) Pick up phone in the Phone port
2)
Press 020 (three beeps)
3) Hang up the phone

To reset the CS 3.0 to work with only Call Waiting:

1) Pick up phone in the Phone port
2)
Press 120 (three beeps)
3) Hang up the phone

Receiving Faxes While Online (return to top)

There are 3 ways to receive a fax while online. 

For use with voice and fax:
1) CNG Detection OFF: When you answer the Call Waiting alert and fax beep tones are heard, press
11 to transfer the call to the fax. To do this, follow these steps: 
a. Pick up phone in the Phone port 
b. Press
710 (three beeps)
c. Hang up the phone

To turn CNG Detection ON
a. Pick up phone in the Phone port 
b. Press
711 (three beeps)
c. Hang up the phone

2) CNG Detection ON (factory setting): When you answer the Call Waiting alert, the fax beep tone will be detected by the CS 3.0 and automatically transfer to the fax.

For use with fax and modem:
3) If only a modem and a fax are sharing the line (no voice calls), the CS 3.0 can be programmed to automatically respond to the Call Waiting tone, listen for the fax beep tones and transfer calls to the fax.

If no fax beep tones are detected, the CS 3.0 will switch the call back to the modem. To set the CS 3.0 for this mode:

a. Pick up phone in the Phone port 
b. Press
712 (three beeps)
c. Hang up the phone

(return to top)